faq

1What is an orthopaedic surgeon?
An orthopaedic surgeon is a medical doctor who specialises in the diagnosis, treatment, and surgical intervention of musculoskeletal conditions, including bones, joints, ligaments, tendons, and muscles. You should see an orthopaedic surgeon if you have persistent or severe pain, stiffness, or difficulty with movement that hasn't improved with rest or non-surgical treatments.
2How do you know you need to see an orthopaedic surgeon?
Typical signs you need to visit an orthopaedic surgeon include the following:
  • Pain in the joints
  • Swollen or stiff joints
  • Numbness in the affected joint
  • Infection in close proximity to the site of injury
3What conditions does Dr Arakkal treat?
Dr Arakkal has a subspecialist orthopaedic surgery practice. He treats orthopaedic trauma, hip and knee conditions and a very limited number of foot and upper limb conditions. He does not treat spine or back conditions.
4What diagnostic tools are used to confirm the presence of an orthopaedic injury?
  • X-rays
  • MRI scans
  • Ultrasound scans
  • CT scans
5What should I bring with me to the hospital if I have been booked for orthopaedic surgery?
You should bring personal toiletries, spare clothes, and comfortable shoes or slippers. You should also bring any necessary documentation and all your chronic medications.
6When can I resume driving after orthopaedic surgery?
Arrange for someone to transport you home after your surgery, as you will be unable to drive for at least 24 hours afterward. Depending on the specifics of your operation, it might be unsafe to drive for a longer period. Please consult with our practice for more detailed guidance regarding your situation.
7Who should I contact if I have a billing query?
Please call 012 004 0585 or email claims@cadenz.co.za
8How do I contact the practice if I have an emergency?
During office hours contact the practice by calling +27 (0)64 815 1276 or send an email to info@orthoexcellence.co.za after hours please send an email to info@orthoexcellence.co.za. If unable to contact the practice for a medical emergency please go to your nearest preferred hospital casualty.
9How much does a consultation cost?

Dr Arakkal is a preferred provider for the following medical aid schemes and consultation fees will be claimed from medical aids with no co-payments:

  • Discovery
  • LA Health
  • Multichoice
  • Remedi
  • Retail Essential
  • SAM Medical
  • TFG Health +
  • Tsogo Classic
  • UKZN
  • Bonitas
  • Fedhealth
  • Polmed
  • GEMS
  • Momentum

For patients paying cash or on other medical aids the tariffs are as follows and will have to be paid in cash. An invoice will be provided if required to claim from medical aid.

New Patient – New Consultation R 900

Follow up consultation R 450

Follow up consultation ( post-surgery more than 4 weeks ) R 450

Follow up consultation ( post-surgery up to 4 weeks ) No Charge

The patient will remain liable should there be insufficient funds or no out-of-hospital benefit.

10How do I make an appointment?
Please contact the practice by calling or sending a whatsapp message to +27 (0)64 815 1276 or send an email to info@orthoexcellence.co.za.
11Is there parking available?
Yes patient parking is available
12What payment method is accepted?
Payment via credit/debit card is preferred but cash is accepted provided patients bring the exact amount as providing change may not be possible.

Why Choose Us?

Dr Arakkal’s practice combines deep medical expertise with a patient-centred approach. He strives to provide care that meets the highest international standards, ensuring that each patient receives personalized treatment designed to achieve the best possible outcomes

CONTACT US

Patient-Centered Care

We believe that informed patients make the best decisions about their health. That’s why we take the time to understand your concerns, explain your treatment options, and develop a plan that fits your lifestyle and goals.

VIEW OUR FAQ

BOOK AN APPOINTMENT

Take the first step toward recovery. Contact us today to schedule a consultation and explore the treatment options available to you.

This is not an actual appointment form. The below form is to request an appointment, we will get back to you to confirm if the requested date and time is available.